Company Information
Company Name: XXX Company
Register No:
Phone Number: XXX123
Email: xxx@mail.com
Processing Time:
At XXX Company, we strive to process all orders as quickly as possible. Typically, orders are processed and shipped within 2-3 business days. However, since many of our products are handmade, some items—particularly custom carvings—may require additional processing time. We will notify you of any delays once your order is received.
Shipping Methods and Costs:
We offer the following shipping options:
- Domestic Shipping (Malaysia): We partner with local courier services to ship your order. Shipping costs will be calculated based on the weight and delivery location of your order.
- International Shipping: We also offer international shipping. Shipping fees will be calculated at checkout based on your destination.
Estimated Delivery Time:
Domestic Orders: Delivery typically takes between 2-7 business days depending on the destination.
International Orders: Delivery times vary based on your location but generally range from 7-21 business days.
Customs, Duties, and Taxes:
For international orders, customs duties, taxes, and additional fees may apply depending on the destination country. These charges are the responsibility of the customer and will not be covered by XXX Company.
Unsuccessful Deliveries:
In case of failed delivery due to incorrect address details or the inability of the customer to receive the parcel, we will attempt to re-deliver the order or return it to the sender, depending on the situation. Any additional shipping costs will be the responsibility of the customer.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.