Company Information
Company Name: XXX Company
Register No:
Phone Number: XXX123
Email: xxx@mail.com
Eligibility for Returns:
At XXX Company, we want you to be completely satisfied with your purchase. If the item you received is damaged or defective, you can return it within 7 days of receiving it. Please provide clear photos of the damaged product along with your order number to process your claim.
Non-Defective Returns:
Custom Items: Customized products, such as personalized engravings, are typically non-returnable unless they are defective or damaged.
Non-Custom Items: For non-defective items, returns are accepted within 14 days from the date of delivery, provided the product is unused and in its original condition, including the packaging.
Return Process:
Contact us through our customer support email: xxx@mail.com or the contact form on our website, including your order number and reason for the return.
Once your return is authorized, you will receive instructions on how to send the item back.
Upon receiving the returned item, we will process your refund, exchange, or replacement within 7 business days.
Refunds:
Refunds will be issued to the original payment method used during purchase. Please note that the refund may take several business days to process depending on your payment provider.
Return Shipping Costs:
The customer is responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to return the product.
Exclusions:
The following items cannot be returned:
- Products that have been opened, used, or damaged after delivery.
- Customized or personalized items unless they are defective.
- Any items marked as “final sale.”